At VelvetMuse Store, we’re committed to making your shopping experience as effortless as our elegant designs. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Product Questions

What styles of dresses and skirts do you specialize in?
We curate contemporary feminine pieces with a focus on figure-flattering silhouettes. Our collection includes:
  • Bodycon dresses that celebrate curves
  • Versatile cargo and denim skirts
  • Elegant midi dresses and skirts
  • Lightweight summer skirts
Each piece is designed to transition effortlessly from day to night.
How do I choose the right size for bodycon dresses?
Our bodycon dresses are designed to hug your curves while maintaining comfort. We recommend consulting our detailed size chart (available on each product page) and measuring yourself carefully. If you’re between sizes or prefer a slightly looser fit, consider sizing up.
Are your denim skirts true to size?
Yes, our denim skirts are designed to fit true to size with a slight stretch for comfort. They’re cut to sit at the natural waist and typically fall just below the knee, creating a universally flattering silhouette. For specific measurements, please refer to individual product details.

Shipping & Delivery

Where do you ship?
We deliver worldwide to fashion-forward women across continents, excluding some Asian countries and remote areas. During checkout, you’ll be notified if we’re unable to ship to your location.
What are my shipping options?
We offer two sophisticated shipping solutions:
  • Standard Shipping ($12.95): Premium delivery via DHL or FedEx within 10-15 business days after processing (1-2 business days)
  • Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after processing
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your fashion investment every step of its journey through our carrier partners’ tracking systems.
Why does shipping take longer to some countries?
Our free shipping option uses EMS for accessible luxury worldwide, which may take slightly longer to certain destinations. For faster delivery to these areas, we recommend our premium Standard Shipping option.

Returns & Exchanges

What is your return policy?
We offer 15 days from the delivery date for returns. Items must be unworn, unwashed, and in original condition with tags attached. Please initiate returns through our customer service team at [email protected].
How do I exchange an item for a different size?
Currently, we process returns rather than direct exchanges. You may return your item for a refund and place a new order for your preferred size. This ensures you receive the freshest stock available.
Do you offer free return shipping?
Return shipping is the responsibility of the customer, as we invest in premium outbound packaging and shipping to ensure your items arrive in perfect condition.

Payments & Security

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed through secure gateways, and we never store complete credit card information on our servers.
Why was my payment declined?
Payment declines usually occur due to:
  • Incorrect billing information
  • International transaction blocks by your bank
  • Insufficient funds
We recommend contacting your bank or trying an alternative payment method.

Customer Service

How can I contact your style partners?
Our style consultants are available via email at [email protected]. We typically respond within 24-48 hours.
What’s your business address?
VelvetMuse Store
1037 Berkshire Circle
INDIANAPOLIS, US 46201
Do you offer styling advice?
Absolutely! Our style partners can provide recommendations based on your body type, occasion needs, and personal aesthetic. Feel free to email us with details about your upcoming event or wardrobe goals.

Still have questions? Our style partners are always here to help at [email protected].

VelvetMuse Store — Where contemporary femininity meets effortless elegance.