At VelvetMuse Store, we want you to love your purchase as much as we love designing it. If your item doesn’t fit quite like our signature bodycon dresses or match your expectations, our returns policy is as flexible as our midi skirts.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on final sale items, bodysuits, or any accessories marked as non-returnable. This policy is as firm as the structure of our cargo skirts’ reinforced pockets.

How to Initiate a Return or Exchange

Follow these steps as carefully as you’d select your perfect summer skirt:

  1. Contact us within 15 days of delivery at [email protected] with your order number and return request
  2. Complete our return form (template provided below)
  3. Wait for our return authorization email with shipping instructions
  4. Package your item securely – we recommend using the original packaging
  5. Ship the item back to us at:
    1037 Berkshire Circle, INDIANAPOLIS, US 46201

Return Shipping

Return shipping costs are the customer’s responsibility, unless the item arrived damaged or incorrect. We recommend using a trackable shipping service – treat it with the same care as our delicate denim skirts in transit.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Want to exchange for a different size or style? Our process is as smooth as the silhouette of our midi dresses:

  1. Follow the standard return process
  2. Include a note specifying your desired exchange item
  3. We’ll ship your new item once the return is received
  4. Price differences will be charged/refunded as needed

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear VelvetMuse Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item Name: Size: Reason for Return: [For exchanges:] Desired Exchange Item: Size: I confirm the item is unworn, unwashed, with all original tags attached and in its original packaging. Please advise next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Incorrect Items

If your item arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll resolve it with the same urgency as restocking our popular summer skirts.

For any questions, our style advisors are as ready to help with returns as they are with sizing advice.