At VelvetMuse Store, we want your shopping experience to be as effortless and stylish as slipping into one of our signature bodycon dresses. Below you’ll find all the details about our shipping and returns policies, designed to be as flexible and reliable as our midi skirts’ comfortable fit.

Shipping Information

Order Processing

We carefully handpick and package each item with the same attention to detail we put into designing our cargo skirts’ reinforced pockets. Please allow:

  • 1-2 business days for order processing
  • Additional time during peak seasons or promotions

Shipping Options

Choose the shipping method that suits your needs as perfectly as our summer skirts complement your style:

Standard Shipping ($12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Tracking included

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on destination.

Returns & Exchanges

Our return policy is as straightforward as the clean lines of our midi dresses. If your purchase doesn’t meet your expectations, we’re here to help.

Our Return Promise

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Must include original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Final sale items
  • Bodysuits
  • Any accessories marked as non-returnable

How to Initiate a Return or Exchange

Follow these steps as carefully as you’d select your perfect denim skirt:

  1. Contact us within 15 days of delivery at [email protected] with your order number and return request
  2. Complete our return form (template provided below)
  3. Wait for authorization – we’ll email you with shipping instructions
  4. Package your item securely – we recommend using the original packaging
  5. Ship the item back to:
    1037 Berkshire Circle, INDIANAPOLIS, US 46201

Return Shipping

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Free return shipping for damaged or incorrect items

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5-7 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Want to exchange for a different size or style? Our process is as smooth as the silhouette of our midi dresses:

  1. Follow the standard return process
  2. Include a note specifying your desired exchange item
  3. We’ll ship your new item once the return is received
  4. Price differences will be charged/refunded as needed

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear VelvetMuse Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item Name:
Size:
Reason for Return:
[For exchanges:] Desired Exchange Item:
Size:

I confirm the item is unworn, unwashed, with all original tags attached and in its original packaging.

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Incorrect Items

If your item arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll resolve it with the same urgency as restocking our popular summer skirts.

For any questions, our style advisors are as ready to help with returns as they are with sizing advice.